My Experience With American Furniture Warehouse Return Policy

Recently, I purchased a sofa set from American Furniture Warehouse. Unfortunately, it didn’t fit well in my living room, and I had to return it. This is when I got to know about their return policy, which made my life easier. In this article, I will share my experience and everything you need to know about American Furniture Warehouse Return Policy.

What is American Furniture Warehouse Return Policy?

American Furniture Warehouse has a customer-friendly return policy. If you are not satisfied with your purchase, you can return it within 14 days of delivery. However, there are some conditions that you need to keep in mind.

Conditions for Return

The item must be in its original packaging, and it should not be damaged or used. Also, you must have the original receipt or proof of purchase. In case you don’t have the receipt, you can still return the item, but you will get store credit instead of a refund. Furthermore, the item should not be a final sale item, clearance item or a special order.

Step by Step Guide for American Furniture Warehouse Return Policy

If you want to return an item to American Furniture Warehouse, follow these steps:

Make sure that the item is eligible for a return.
Call the customer service number provided on the website, and inform them about the return.
Pack the item in its original packaging.
Attach the return label provided by the company.
Ship the item back to the company through a reliable courier service.
Once the company receives the item and approves the return, you will get a refund or store credit depending on your choice.

Top 10 Tips and Ideas on American Furniture Warehouse Return Policy

Read the return policy carefully before making a purchase.
Keep the original packaging and receipt safe until you are sure you want to keep the item.
Check if the item is eligible for a return before shipping it back.
Choose a reliable courier service for shipping the item back.
Don’t forget to attach the return label provided by the company.
If you don’t have the receipt, call customer service to know your options.
Don’t remove the tags or labels from the item until you are sure you want to keep it.
If you receive a damaged or defective item, inform the company immediately.
If you want to exchange an item, call customer service to know the procedure.
Don’t delay the return process, as it may affect your refund.

Pros and Cons of American Furniture Warehouse Return Policy

Here are some pros and cons of American Furniture Warehouse Return Policy:

Pros

Customer-friendly policy with a 14-day return window.
Easy procedure for returning an item.
Both refund and store credit options available.
Quick refund process.
Responsive customer service.

Cons

Shipping charges for returning an item are not covered by the company.
Items marked as final sale, clearance or special order are not eligible for a return.
You may not get a full refund if the item is not in its original condition.

My Personal Review and Suggestion on American Furniture Warehouse Return Policy

Based on my experience, I would highly recommend American Furniture Warehouse for their customer-friendly return policy. The procedure is easy, and the customer service is responsive. However, I would suggest that the company should cover the shipping charges for returning an item, as it can be a burden for some customers.

Question & Answer and FAQs

Q. Can I return an item after 14 days?

A. No, American Furniture Warehouse only accepts returns within 14 days of delivery.

Q. Can I return an item without the original packaging?

A. No, the item must be in its original packaging to be eligible for a return.

Q. Can I exchange an item instead of returning it?

A. Yes, you can call customer service to know the procedure for exchanging an item.

Q. How long does it take to get a refund?

A. Once the company receives the item and approves the return, it takes around 7-10 business days to process the refund.

Q. Can I return a final sale or clearance item?

A. No, final sale or clearance items are not eligible for a return.